Policies

The rules are visible before payment.

01

Cancellation

  • Non-Refundable: cannot be cancelled or refunded.
  • 3-Days Flex: free cancellation with a full refund up to 3 days before arrival; after that, the full stay is due.
  • 1-Day Flex: free cancellation with a full refund up to 24 hours before arrival; after that, the full stay is due.
  • No-show: the full stay is due.
  • Rescheduling may be possible within 6 months, subject to availability.

02

Payment

  • The amount due and its date are shown before confirmation.
  • Non-Refundable: paid at booking.
  • Flex rates: paid no later than the rate’s cancellation deadline.
  • Visa or Mastercard, Orange Money and MTN MoMo accepted.
  • Mandatory taxes and fees are included in the displayed rate.

03

House rules

  • Check-in from 2:00 PM to 12:30 AM, check-out by 12:00 noon.
  • No smoking indoors.
  • No parties or events.
  • Capacity: 2 guests. Children of all ages welcome; cot (ages 0 to 6) free on request, no extra beds.
  • Quiet hours: 10 PM to 7 AM.
  • Pets are not allowed.
  • Damage deposit of 100,000 XAF required before arrival, refunded at check-out after an inspection of the suite.

04

Health & security

  • 45 kWh solar autonomy, electrified perimeter, 24/7 cameras, smoke and CO detectors.
  • Mosquito protection: UV traps, double screens, targeted attractants.
  • Any specific sensitivity (allergies, reduced mobility, ongoing medical treatment) must be disclosed before arrival so that adapted measures can be taken.
  • No environment can guarantee the complete absence of biological, climatic, or material risk.
  • Vita Resort accepts no liability for individual reactions to insect bites, allergens, atmospheric conditions, or other factors specific to Cameroon’s tropical zone.
  • Falls, injuries, or discomfort occurring within the resort premises fall under the guest’s responsibility unless they result from a demonstrated maintenance failure.
  • For any medical need during the stay, an on-call doctor can be contacted via WhatsApp +237 659 099 178.

05

Liability

  • Guests are responsible for damage beyond normal wear and tear; itemized billing if needed.
  • Items lost or forgotten on the premises remain the guest’s responsibility; Vita Resort accepts no liability for personal belongings left unattended in the suite or common areas.
  • Vita Resort accepts no liability for interruptions or inconveniences resulting from events beyond its control: prolonged network outages, exceptional weather, civil unrest, public health restrictions imposed by authorities, or third-party failures.

06

ID requirement

  • Valid ID requested at check-in (soft enforcement).

07

Privacy

  • Guest data is handled per Cameroon privacy standards.
  • No sharing of personal information.